Terms and Conditions

TERMS AND CONDITIONS

 

These notes define the terms applicable to sales made between anyone purchasing via the MARIANOSHOES website, hereafter referred to as “the customer”, on the one hand and, on the other hand, the company that owns this website, FREDERICO OLIVEIRA UNIPESSOAL, LDA., registered on the São João da Madeira trade register and with its head office located on Rua Jaime Afreixo nº 310, 3700-141, São João da Madeira, Portugal, hereafter referred to as MARIANOSHOES.

Legal Information

 

Name: Frederico Oliveira Unipessoal Lda.
Share capital: €25.000,00
Head office address: Rua Jaime Afreixo, nº 310, 3700-141, São João da Madeira, Portugal
Email address: store@marianoshoes.com
Telephone: + 351 256822410
Corporate registration: São Joã da Madeira trade register (nº 510243207)
VAT identification number: PT 510243207

Order

 

Customers can place orders directly on the MARIANOSHOES website or telephone 00351 256 828147, from Monday to Friday, from 8:30 to 18:30. MARIANOSHOES reserves the right to cancel or refuse any order from a customer with whom it has an outstanding dispute concerning a previous order. All orders are accepted subject to receipt of payment. All orders entail acceptance of the prices, the descriptions of the goods on sale and these general terms of sale.

Prices

 

Our prices are stated in Euros, inclusive of tax and exclude delivery costs. MARIANOSHOES reserves the right to modify its prices at any time, without prior notice. Products are invoiced based on the price applicable at the time that the order is placed.
Tax-free sales: For all orders delivered outside the European Union, products will be sold exempt of tax; the tax-free price will be automatically calculated and displayed in the shopping cart when you enter the delivery country.
The products and offers from MARIANOSHOES are valid for as long as they are shown on the website.

Terms of Payment

 

Payment can be made by credit card, “referência multibanco” (available only in Portugal), PayPal and any other methods which may be clearly advertised.
If a transaction is refused, we invite customers to contact their bank; under no circumstances may MARIANOSHOES be held liable. When using credit notes, vouchers or any other form of promotional discount to pay for your order, please note that that the discounts must be used for one transaction only, and no refund shall be made, in whole or in part.

Secured Transactions

 

To ensure secure payment, MARIANOSHOES uses the secured payment service from HIPAY SAS and its integrated security protocols. Confidential data: the bank card number, expiry date and cryptogram are encrypted and sent to HIPAY’s secured server.

Delivery

 

Delivery in Portugal (mainland): All orders being delivered to Portugal are free of charge for the client (only available for the mainland), the estimated delivery time is 4-7 working days as from the date of your order.
Delivery in Portugal (Madeira and Azores): the estimated delivery time is 4-7 working days as from the date of your order.
Delivery in other EU (European Union) countries: the estimated delivery time is 5-10 working days as from the date of your order.
Delivery outside EU: estimated delivery time of 7-15 working days as from the date of your order, depending on destination.
For all goods sold tax-free, it is the customer’s liability to pay any local taxes on receipt, depending on delivery country. Delivery costs will be charged in addition to the price of the goods.
The order will only be processed on receipt of the amount due in our bank account. Hence, in this case, the applicable delivery times run from the day of receipt of payment.
For orders delivered outside the European Union, when the parcel enters in the country of delivery, the carrier may ask you to pay customs fees and possible administrative fees related to customs clearance. These taxes depend exclusively on the customs of the delivery country and we can’t take them at our expense. We advise you to contact your customs office to determine the amount of these fees and taxes.

Returns

 

In cases of distance selling, the consumer is legally entitled to a period of fourteen clear days, as from the date of receipt of goods, within which to exercise their right to withdraw from the sale, without having to explain why or pay any penalty, except the cost of returning the goods.
All returns are subject to a request submitted online via our website. The request may be sent through the client’s “Costumer Care” panel, accessible by logging in to “My account”. Once your request has been approved, you will be given a return number. This number must be clearly marked on the returned parcel. The return delivery costs are payable by the customer. In the event of an error by MARIANOSHOES, and confirmed by the company, the return costs will be covered by MARIANOSHOES. When submitting their requests, customers shall specify whether they prefer an exchange, a credit note or a refund.
Refunds are made via the original payment method used at the time of order or a credit note (in the form of a discount coupon). If you choose the credit note option, a discount coupon code will be sent to you by email and will remain visible in the client’s “My account” dashboard. The discount coupons may only be used to purchase products through the MARIANOSHOES website. Please note that all discounts granted at the time of order are taken into account when proceeding with refunds. Your returns will be processed as quickly as possible.
We can only accept items that have not been worn, that are in perfect condition and in their original packaging. All shoes should be tried on a carpeted surface before wear. Any item that has been used, worn or damaged will be refused by MARIANOSHOES. The items in question will be returned to the customer, who will not be entitled to any compensation or refund.
MARIANOSHOES undertakes to exchange or refund you for products that appear to be defective, in the form of a credit note including the cost of shipping the items. The item should be declared via the usual return request procedure, with “Defect” indicated as the reason for return; MARIANOSHOES will then validate the defect. Photographs of the defect should be included with the request submitted online.

Warranty

 

All MARIANOSHOES products are subject to the legal warranty. The warranty does not apply for normal wear and tear or for minor imperfections due to the nature of the craftsmanship or to the natural characteristics of the leather and other materials used. When a defect is evident, the product will be exchanged immediately. In other cases, validation will be required from our product experts. The photographs and illustrations shown on the MARIANOSHOES website have no contractual value and do not entail the liability of MARIANOSHOES.

Cookies

 

Visitors are informed and accept that during their visit to the MARIANOSHOES website, a cookie may be installed on their computer hardware. The cookie is used to identify the visitor and save their actions on the MARIANOSHOES website. The user’s internet browser settings can be used to inform about and refuse cookie installation.

Privacy

 

By signing up to our website and providing us with your email address, you agree to receive our newsletters. This email address will also be used to send you the promotional discounts and/or discount vouchers earned when you purchase.
MARIANOSHOES undertakes to take all necessary precautions regarding the type of data and risks involved in data processing, to ensure the security of that data and, in particular, prevent it from being distorted, damaged or accessed by unauthorized third parties.
MARIANOSHOES also undertakes to use your email address for internal purposes only and not to provide it to any third party.

Intellectual Property Rights

 

The intellectual and/or industrial property rights protecting the various text, comments, images, photos, drawings and videos reproduced on the MARINANOSHOES website are reserved for their respective owners. Full or partial reproduction of any one of these elements without prior express written agreement from the owner of the intellectual property rights is strictly forbidden.

Liability

 

The company MARIANOSHOES shall not be held liable for any damage, loss or alteration of data, or any loss of profit, revenue or any other indirect, consequential or incidental damage caused to visitors due to incorrect operation of the MARIANOSHOES website, for whatever reason. MARIANOSHOES cannot be held liable for the full or partial failure to fulfil an agreement entered into with the customer in the event of force majeure, the occurrence of an event attributable to the customer or any other unforeseeable and insurmountable event. MARIANOSHOES cannot be blamed for any inconvenience or damages due to using the internet, namely in the event of an interruption of the system, or any outside interference or the presence of viruses.

Applicable Law

 

These general terms of sale are governed by the Portuguese law. This contract was originally drafted in Portugal. In the event of a dispute, the court of São João da Madeira shall have sole jurisdiction.